Frequently Asked Questions
Q. What is included in your WordPress maintenance service?
Our maintenance service includes regular updates, security checks, backups, and performance optimization to ensure your website runs smoothly and securely.
Q. How can I get support for my WordPress website?
You can reach out to us through our support form on this page, or contact us via WhatsApp. We aim to respond to all inquiries within 24-48 hours.
Q. What services does Themepaste Ltd. provide?
Themepaste Ltd. offers a range of services including WordPress development, maintenance, landing page design, e-commerce website development, and WordPress plugin setup, configuration, and custom development.
Q. Can you help migrate my website to WordPress?
Yes, we provide comprehensive site migration services to WordPress. We ensure a seamless transition with minimal downtime.
Q. How long does it take to design a landing page?
The timeline for landing page design depends on the complexity and specific requirements of your project. Typically, it takes around 2-3 weeks from start to finish.
Q. Do you offer custom WordPress plugin development?
Yes, we specialize in custom WordPress plugin development to meet the unique needs of your website. We can also assist with setup and configuration of existing plugins.
Q. What are your payment terms?
We typically require a 50% upfront payment before starting a project, with the remaining balance due upon project completion. For ongoing maintenance, we offer flexible monthly or yearly payment plans.
Q. Can you help with SEO for my WordPress site?
Absolutely! We offer SEO services including technical SEO, on-page optimization, and off-page strategies to help improve your website’s search engine rankings.
Q. How do you ensure the security of my WordPress site?
We implement the latest security practices including regular updates, malware scanning, and firewall configurations to protect your site from potential threats.
Q. What if I need urgent support outside of regular business hours?
For urgent support needs, please mention the urgency in your request, and we will do our best to address your issue as quickly as possible.
Q. How do I get started with ThemePaste’s services?
To get started, simply visit our Services page, select the service you’re interested in, and fill out the contact form. Our team will reach out to discuss your project in detail and provide a quote.
Q. How long does it take to complete a project?
The timeline for each project varies depending on its complexity and scope. A standard website design typically takes 4-6 weeks, while custom plugin development may take longer. We’ll provide an estimated timeline during the initial consultation.
Q. Do you offer ongoing support after the project is completed?
Yes, we offer ongoing WordPress maintenance services to ensure your website continues to perform at its best. This includes regular updates, security monitoring, backups, and technical support.
Q. What if I already have a website? Can you help improve it?
Absolutely! ThemePaste can enhance your existing website through redesign, performance optimization, and additional custom functionalities. We can also take over the maintenance to keep your site secure and up-to-date.
Q. How do you handle website security?
ThemePaste prioritizes website security by implementing best practices, including:
Regular updates to close security vulnerabilities.
SSL certificate installation.
Firewall setup and monitoring.
Regular security scans to detect and eliminate threats.
Q. Can I get a refund if I’m not satisfied with your services?
Yes, we offer a 14-day money-back guarantee if our services do not meet your expectations. If we are unable to deliver the promised features or resolve any issues, you can request a refund. Please refer to our Refund Policy for more details.
Q. How do I receive my product or service after purchase?
After completing a purchase, you’ll receive an email with all necessary details, including links to download your product or access your services. If you don’t receive the email, check your purchase history or contact our support team.
Q. How do I contact customer support?
You can reach our support team through:
Live Chat on our website.
Email: support@themepaste.com
Support Ticket: Submit a ticket via our Support page.
We aim to respond within 24 hours, though response times may vary during weekends and holidays.
Q. Can you develop a custom eCommerce website for my business?
Yes, ThemePaste specializes in ECommerce Website Development. We can create a custom online store tailored to your specific requirements, including product catalogs, payment gateways, and advanced features to boost your sales.
Q. How do you handle bug fixes and malware removal?
Our team will perform a thorough scan of your website to identify any bugs, malware, or viruses. We’ll then remove the threats and fix any issues, ensuring your site is secure and functioning properly. We also provide recommendations to prevent future attacks.
Q. How do you optimize my website’s speed?
We use various techniques such as image optimization, caching, minification of CSS/JS files, and server-level optimizations to improve your website’s loading time. Our goal is to provide a fast and seamless user experience.
Q. Can you help me migrate my website to a new host?
Yes, our Website Migration service ensures a smooth transition of your website to a new host or domain. We handle all aspects of the migration, including backups, data transfer, and testing, to ensure everything works perfectly on the new server.
Q. Can you customize an existing premium theme for my website?
Absolutely! Our Premium Theme Customization service allows us to modify any premium theme to fit your unique requirements. We can adjust the design, layout, and functionality to ensure the theme aligns perfectly with your brand.
Q. What is involved in custom theme development?
Custom Theme Development involves designing and building a WordPress theme from scratch, tailored specifically to your business needs. We work closely with you to create a theme that reflects your brand identity, user experience, and functionality requirements.
Q. Can you convert my PSD or Figma design into a WordPress theme?
Yes, we offer PSD / Figma / Elementor Design conversion services. We take your design files and turn them into a fully functional WordPress theme, ensuring that the final product matches your original design perfectly.
Q. Do you offer ongoing support after the development is completed?
Yes, ThemePaste provides ongoing support through our WordPress Maintenance services. This includes regular updates, security monitoring, and performance checks to ensure your website remains in optimal condition after development.
Q. Can you help with website content creation?
While our primary focus is on design and development, we can assist with basic content setup, including placing text, images, and videos provided by you. For comprehensive content creation services, we recommend partnering with a content specialist.
Q. Can I switch themes without losing content?
Yes, our Theme Switching service ensures a seamless transition from one theme to another without losing your content. We make sure that your website’s structure remains intact and that the new theme is fully customized to meet your needs.
Q. Do you offer website redesign services?
Yes, if your current website needs a fresh look or improved functionality, ThemePaste offers Website Redesign services. We’ll revamp your site’s design while preserving your existing content and enhancing user experience.
Q. How do you ensure my website remains up-to-date?
With our WordPress Maintenance services, we handle all updates, including WordPress core, themes, and plugins. This keeps your site secure, functional, and compatible with the latest web technologies.